📞 MYLIVU – CONTACT INFORMATION

Effective Date: May 23, 2026

Last Updated: May 23, 2026

Thank you for visiting MyLivu (accessible via mylivu.com). We value your experience, feedback, and inquiries. Whether you have a question about our curated product variants, need real-time tracking assistance for an in-transit parcel, or require support regarding an exchange or return claim, our customer excellence desk is here to assist you.

To ensure your query is fast-tracked and assigned to the right operational department, please review our official contact channels and support guidelines below.

1. Official Support Touchpoints

📧 Email Correspondence (Recommended for Documentation)

• Grievance & Support Mailbox: mylivu1000@gmail.com

• Best Used For: Tracking issues, payment verification disputes, operational complaints, and submitting return requests along with your mandatory unboxing video proof.

• Expected Response Time: We review and respond to all structured email inquiries within 12 to 24 business hours.

📱 Telephonic & WhatsApp Support

• Customer Care Hotline: +91 8980408496

• Best Used For: Immediate order adjustments (before dispatch), delivery coordination issues with doorstep couriers, and quick pre-purchase questions.

• Expected Response Time: WhatsApp text responses are handled in real-time during business hours. Telephonic calls are answered sequentially by our available representatives.

2. Physical Facility & Registered Office Address

For commercial verification, legal notices, or tracking return logistics shipments via local postal/courier channels, please use our central facility address:

• Legal Entity Trade Name: MyLivu

• Operational Facility Address: Jaliyan,

  Opposite Ashapura Kurpan,

  Block No. 277/278 B,

  Railnagar - 2, Street No. 6 (k),

  Rajkot, Gujarat,

  Zip Code: 360001,

  India.

3. Operational Timeline & Business Hours

Our support desk and logistics fulfillment handlers operate under standard commercial working hours:

• Monday to Saturday: 10:00 AM to 6:30 PM (IST)

• Sundays & Public Holidays: Closed (Fulfillment and customer support queues resume processing on the next working day).

4. Guidelines for Speedier Resolutions

To help our customer service team solve your issue on the very first try, please include the following parameters whenever you reach out:

• For Shipping & Delivery Delays: Please share your 15-digit Order ID or the direct AWB tracking number received via SMS/Email from our shipping aggregator panel.

• For Damaged, Defective, or Wrong Item Claims: Your communication must include your Order ID along with a clear attached file of the mandatory continuous unboxing video as strictly outlined in our Return & Refund Policy. Requests received without this visual verification cannot be manually validated by our compliance handlers.

• For Payment Debited but Order Not Confirmed Issues: If your account was debited during checkout but you didn't receive an order confirmation layout, please email us with a screenshot of the transaction reference ID from your banking app or UPI wallet (Google Pay, PhonePe, Paytm) so we can locate the payment on our gateway dashboard immediately.

5. Escalation Matrix

If your issue has not been resolved to your satisfaction within 48 business hours by our primary agents, you may escalate your ticket by adding "ESC-ORDER ID" in the subject line of your email. Your query will be automatically redirected to our senior management team in Rajkot for immediate fast-track resolution.