Refund policy

↩️ MYLIVU – RETURN, REFUND & CANCELLATION POLICY

Effective Date: May 23, 2026

Last Updated: May 23, 2026

At MyLivu (accessible via mylivu.com), client satisfaction is our core focus. We understand that sometimes a product may not meet your exact expectations or might undergo rare structural damages during shipping transit. To ensure a transparent, secure, and hassle-free post-purchase experience, we have outlined our Return, Refund, and Replacement rules below.

By making a purchase on mylivu.com, you explicitly acknowledge, understand, and agree to abide by all the terms, timelines, and mandatory documentation criteria mentioned in this policy.

1. The Strict 7-Day Return Window

  • Eligibility Window: We offer a 7-day return and replacement policy. This means you have exactly 7 calendar days from the official date and timestamp of delivery (as marked by our logistics provider) to request a return or a refund.

  • Expiration of Window: Once 7 days have passed since delivery, MyLivu cannot legally or operationally entertain or accept any requests for returns, exchanges, refunds, or damage claims under any circumstances.

2. 🚨 Mandatory Unboxing Video Requirement (No Exceptions)

To protect our platform against transit fraud and to provide authentic evidence to our third-party suppliers and courier compliance teams, an unboxing video is 100% mandatory for any return, refund, or damage claim.

  • The Rule: Customers must record a clear, continuous, and unedited video while opening the parcel from the very beginning.

  • Video Criteria: 1. The video must show the shipping label affixed to the outer package clearly before opening. 2. The package must be opened on camera for the first time. The video must be completely unedited, uncut, and without any pause or transitions. 3. Any physical damage, defective mechanism, missing items, or incorrect variants must be clearly shown in focus within the same continuous video clip.

  • Failure to Provide Video: If you fail to provide a valid, continuous unboxing video or if the video provided is found to be edited, paused, or recorded after the outer seal was broken, your return and refund request will be automatically rejected without further manual review.

3. Conditions for a Valid Return

To ensure your return request is approved, the product must meet the following criteria:

  • The item must be in its original, unused, unwashed, and unaltered condition.

  • The product must be accompanied by its original retail box, packaging slips, price tags, brand stickers, user manuals, and all included accessories or freebies.

  • There must be no visible scratches, stains, dents, or signs of usage on the item or its functional parts.

4. Return Logistics & Courier Charges

  • Customer-Paid Return Shipping: In the event that a return is approved (for reasons such as a change of mind, incorrect sizing choice, or dissatisfaction), the return courier shipping charges must be entirely borne and paid by the customer.

  • Safe Return Transit: The customer is responsible for safely packing and shipping the product back to our warehouse using a reliable local logistics track. MyLivu is not responsible for items that are lost or damaged during their return journey to us.

5. Step-by-Step Return & Refund Process

  1. Initiate the Request: Within 7 days of delivery, email our support desk at mylivu1000@gmail.com or WhatsApp us at +91 8980408496. Include your Order ID, a short description of the issue, and attach your mandatory unboxing video.

  2. Internal Review: Our backend quality control team will audit your request and verify the unboxing video within 24 to 48 business hours.

  3. Return Authorization: Once approved, we will share our warehouse return address with you. You will then pack the item securely and ship it back via your chosen courier handler. Share the return tracking details with us.

  4. Inspection & Processing: Once the product reaches our Rajkot facility, we will conduct a physical inspection. If it passes our quality check, your refund or replacement will be authorized immediately.

6. Refund Timelines & Payment Modes

Once your return is inspected and approved, the refund will be processed back to you depending on your original payment mode:

  • Prepaid Orders (UPI, Net Banking, Cards): The money will be credited directly back into the original bank account or card account used during checkout within 5 to 7 operational working days.

  • Cash on Delivery (COD) Orders: For orders paid via cash at your doorstep, you will be required to share your valid bank account details (Account Holder Name, Account Number, and IFSC Code) or a verified UPI ID with our support desk. The refund will be processed via secure IMPS/UPI transfer within 5 to 7 business days after approval.

7. Order Cancellation Policy

  • Before Dispatch: You can cancel your order free of cost at any time before it is handed over to our shipping carriers. To cancel, please contact us immediately via phone or email. Any prepaid amounts will be refunded to the original source within 3-5 business days.

  • After Dispatch: Once an order has been picked up by the courier handler and a tracking link is generated, the order cannot be cancelled mid-transit. If you refuse to accept a Cash on Delivery order at your doorstep, your profile may be blacklisted from placing future COD orders across our partner networks.

📧 Support & Return Contact Information

For any queries regarding your returns, replacements, or to submit your unboxing videos, use the official contact details below:

  • Brand Trade Name: MyLivu

  • Grievance Support Email: mylivu1000@gmail.com

  • Customer Support Contact: +91 8980408496

  • Operational Address: Jaliyan, Opp Ashapura kurpan, Block no 277/278 B, Railnagar -2, Street No: 6 (k), Rajkot, Gujarat, India.