Shipping policy

Here is the highly detailed, professional Shipping Policy page for mylivu.com, fully customized to match your business timeline, location, and operations.

📦 MYLIVU – SHIPPING & FULFILLMENT POLICY

Effective Date: May 23, 2026

Last Updated: May 23, 2026

Welcome to MyLivu (referred to herein as "the Website", "we", "us", or "our"). We are committed to delivering your orders accurately, in excellent condition, and always on time. This Shipping & Fulfillment Policy governs the shipping logistics, timelines, and terms of all products purchased through our website, mylivu.com.

By placing an order on our platform, you agree to be bound by the terms outlined below.

1. Shipping Charges

  • 100% Free Shipping: To provide the best online shopping experience, MyLivu provides absolutely free shipping on all orders across India.

  • No Hidden Fees: There are no hidden surcharges, handling fees, or convenience charges added at the time of checkout. The price you see on the product page is exactly what you pay.

2. Fulfillment & Processing Timeline

  • Order Processing Time: Once an order is successfully placed and payment is confirmed (or a Cash on Delivery order is verified), our backend team processes it immediately.

  • Handover to Courier: Your package is safely packed and handed over to our verified regional logistics delivery partners within 1 to 2 business days from the date of order confirmation.

3. Transit & Delivery Timelines

  • Estimated Delivery Time: Once dispatched from our operational network, parcels are generally delivered to your doorstep within 4 to 5 business days.

  • Tier 1 Cities & Pan-India Coverage: We prioritize fast-track shipping routes to Tier 1 cities (including Mumbai, Delhi NCR, Bangalore, Pune, Hyderabad, Chennai, and Kolkata) using high-speed surface and air networks.

  • Working Days: Delivery timelines are calculated based on regular business working days (excluding Sundays and national/public holidays).

4. Available Modes of Payment

We offer flexible, fully encrypted payment methods at checkout to ensure a safe transaction environment:

  • Cash on Delivery (COD) (Subject to pin code verification)

  • Unified Payments Interface (UPI) (Google Pay, PhonePe, Paytm, BHIM)

  • Net Banking (All major Indian banks supported)

  • Credit & Debit Cards (Visa, Mastercard, RuPay, Maestro)

5. Tracking Your Shipment

  • Real-Time Tracking Links: As soon as your order is assigned to a courier companion, a live Tracking ID along with a tracking link will be generated automatically.

  • Notifications: You will receive this tracking confirmation via your registered Email ID and SMS to monitor the real-time transit status of your package.

6. Delivery Guidelines & Customer Obligations

  • Accurate Address Details: The customer is strictly responsible for providing a complete, error-free delivery address along with a valid, reachable mobile number. We are not liable for delayed dispatches resulting from incorrect address inputs or locked premises.

  • Delivery Attempts: Our logistics partners will make up to 3 separate attempts to deliver your package before initiating a Return to Origin (RTO).

  • RTO (Return to Origin): If a package is returned to our hub due to customer non-availability, unreachable contact number, or a refused delivery, any future re-shipping requests may be subject to additional shipping charges at our discretion.

7. Lost or Damaged Shipments in Transit

  • In-Transit Security: MyLivu takes full accountability for the parcel until it is safely marked as "Delivered" by the courier personnel.

  • Damaged Arrivals: In the rare event that a package appears heavily tampered with or physically broken upon arrival, please do not accept the package from the delivery agent. Please capture a quick photo of the external damage and contact our support team immediately.

8. Operational Limitations & Force Majeure

While we put forth our maximum effort to deliver within 4 to 5 business days, occasional delays may arise from circumstances beyond our control, including heavy rainfall, regional lockdowns, transport strikes, festivals, or natural disasters. In such cases, our team will proactively coordinate with the courier handlers to expedite fulfillment as fast as possible.

📧 Operational & Contact Details

For any shipping-related inquiries, tracking delays, or delivery coordination, reach out directly to our support desk:

  • Legal/Trade Name: MyLivu

  • Grievance & Support Email: mylivu1000@gmail.com

  • Customer Support Contact: +91 8980408496

  • Registered Address: Jaliyan, Opp Ashapura kurpan, Block no 277/278 B, Railnagar -2, Street No: 6 (k), Rajkot, Gujarat, India.